+ What is the scheduling policy?

All guests are required to include an active credit card within their profile in the instance that it needs to be used. A 50% deposit will be rendered during the time of scheduling for all new guests and for those who have a history of late cancellations/no show. Those with a history of maintaining their appointments outside of the requested 48 hour timeframe, will not have to render a deposit for future appointments.

Sassy Face KC works by appointment only. Last minute appointments or walk in's are possible when there is time in the schedule to accomodate. Please communicate directly with us prior to your arrival.

+ What is the cancellation policy?

The following requests are in place to ensure that you have access to the most current and accurate appointment availability and can experience the full duration of the time and professionalism you are paying for. Your time is incredibly valuable and we appreciate when you view our time equally as valuable.

Sassy Face KC kindly requests a minimum of 48 hours' notice for all cancellations, modifications, or rescheduling. For appointments that reserve more than 2.5 hours of appointment time, we kindly ask for 72 hours' notice so that we may have adequate time to fill that extended space with waiting guests.

After these specified times, you will need to directly communicate via text with your service professional regarding your appointment. A 50% fee will be charged to the card on file, or your deposit (when applicable) will become nonrefundable. A 50% deposit may be required to secure future appointments.

Cancellations that happen the day of the scheduled appointment leave very little time for waiting guests to fill that space and you will be subject for payment of the full cost of the services scheduled and time reserved. A 50% deposit may be required on future scheduled appointments.

Exception to the rule: After the 48 hour timeframe, when time allows for the original service selection, you may reach out and inquire if your appointment may be moved to an earlier time or day. Penalties will not apply to this scenario.

Missed appointments with zero communication is considered a "NO SHOW" and will be subject to the full payment for the scheduled service(s) & time reserved. Deposits will be required for all subsequent appointments. Should this become habitual, prepayment in the form of cash or Venmo may be requested to secure the appointment or scheduling abilities may be denied.

When you are running late, you may simply give your service professional a heads up via text. After 10 minutes late, modifications may be necessary or your service may need to be rescheduled, to that of which the above policy for "same day cancellation" will apply. While communication is always appreciated, this does not ensure that we are able to provide the full service time that your appointment requires, however, there may be an opportunity for some flexibility in the schedule. Should there be modifications made to your appointment, the greater of the two (between original and received modified service) will be applied at checkout.

We understand that life happens & unforeseen circumstances may arise. We strive to accommodate our guests who provide us with timely and courteous communication. Family is always first and emergencies/illness are always something that take priority over scheduled appointments.

+ What is the best way to communicate with SFKC?

In regards to anything involving your scheduled appointment, text will always be the best form of communication and will get quickest response when possible. Summer & Dawn's contact info is located at the bottom of every webpage and also under the staff category on Vagaro.

We will respond to text messages at the soonest convenience and/or within 24 hours during our personal time off. Emails will be responded to within 48 business hours.

We appreciate courteous communication.

Be sure to save your professionals number to your contacts.
Summer Serrano | 913-940-8717
Dawn Van Kleeck | 816-745-2194

+ What is the easiest way to schedule with SFKC?

We recommend downloading the Vagaro app. Make sure to bookmark Sassy Face KC for quick access. Scheduling through Facebook, Instagram or SassyFaceKC.com from your mobile device, can provide a glitchy and frustrating experience.

You have the ability to manage your own appointments, view past appointments & view/reschedule/cancel upcoming appointments, as well as view product purchases & active gift cards.

The scheduling calender will allow for you to reserve your appointments up to 90 days in advance to make sure your progress and enjoyed service experiences are not delayed. It is always encouraged for you to schedule out 2-3 months worth of appointments for the best availability options. Scheduling beyond that, can be done in person during checkout.

+ How do I know if my appointment was successfully scheduled/modified/rescheduled/cancelled?

You will receive an IMMEDIATE text &/or email indicating that your appointment has been scheduled/modified/rescheduled/cancelled. If you do not receive either of these forms of notification then your appointment was either not successfully submitted, you've selected to not receive notifications from the business, or your phone/email information are incorrect within your profile. Of course, there is always junk/spam/trash as well.

Your notification may also state that it is PENDING APPROVAL. Have no worries! This time is still solely reserved for you and will not be available for anyone else to schedule. We simply may not have had an opportunity to approve your appointment prior to your visit.

+ More information regarding your notifications for your upcoming appointment:

There are 3 NOTIFICATIONS that go out concerning your appointment via text &/or email, which gives --P L E N T Y-- of notice to cancel without penalties. In the instance that you do not receive these notifications via text &/or email immediately after submitting your appointment, please notify your service professional and/or check your selected contact preferences within your scheduling profile through the Vagaro app.
Here are the notifications you should expect to recieve when you are OPTED IN to business communications:
1. After you submit your appointment, you will immediately receive a text &/or email stating that you have done so.
2. 74 hours prior to your appointment, you'll receive a confirmation notification. Clicking the link will only confirm your intent on keeping your appointment. This notification is also a reminder that you have 26 hours to cancel without penalties or 2 hours to cancel if your appointment reserves 2.5 hours or more.
3. 1 hour prior to your service, you will receive a reminder so that you don't get lost in an activity and lose track of time. This reminder has been helpful to many guests.
4. Sassy Face KC will also send out infrequent & beneficial text alerts to notify you of last minute availability and occasional promotions. DO NOT RESPOND to any of the messages that are not coming directly from your practitioner's contact number. These messages float around in cyber-space and will not get delivered. You will have the option to OPT OUT of these messages and once doing so, should you change you mind, you will have to opt back in within your own profile settings.

It is your responsibility, regardless of text/email notifications to keep track of your appointments. Please read the notifications and respond accordingly to prevent the accidental scheduling of multiple appointments. You will be liable for any additional appointments scheduled, as notifications are sent out in advance to ensure there is time to correct these errors without penalties.

+ What do I need to know once I arrive for my appointment?

All the doors of building 4701 lead to us. The bank side = winding stairs to get to us and the backside (with the circle drive) = you on the upper level where we are located. We are across the atrium and conveniently situated next to the stairs, ladies facility and drinking fountains.

TEXT your service professional upon your arrival and wait in your car until we have responded for you to head on in. We do not employ a spa concierge so the lobby doors to our suite may be locked while we are preforming closed door services for the ultimate privacy of our guests. Arriving 5 mins early for your appointment ensures that you have time to use the restroom without cutting into your service time. Please do not arrive sooner than this unless prior arrangements have been made.

+ What else do I need to know when visiting Sassy Face KC?

Shoes are kindly requested to be removed prior to getting on the treatment tables which are dressed in white sheets, or taken off at the front door during times of inclimate weather.

This accomplishes many things:
Provides a cleaner environment allowing us to dedicate our time and energy on you, and not sweeping or mopping the floor between guests.
Prevents clients who are receiving shoeless services from stepping on debris such as rocks or salt.
Cuts down on cost of cleaning linens that are dirtied by shoes, therefore avoiding pricing increases due to extra laundry. And honestly, would you wear your shoes on your own bedding?

We appreciate your compliance on our strange request.

Kick off your shoes and get cozy!!

+ What kind of products do you use during Sassy Face treatments?

If you are a fan of research, here is a list of some of the major contributors to our backbar product assortment. These products align with our holisitic philosophies and are inclusive for all skin types and conditions.

Facials/Skin Rituals/Retail
Laurel - Retail/Backbar/Shipping
Osmosis - Retail/Backbar/Shipping
Viktoria Deann - Prepay and order upon request
Face Reality - Retail only. Actives will not be sold to unmonitored guests.
Dermastart - Retail only

Waxing/Hair Removal
Nufree Hair Removal System - Backbar
Finipil - Backbar & Retail - Backbar

Lash Lift & Tint
Supercilium - Backbar
Refectocil - Backbar
Hair Pearl - Backbar
Belmacil - Backbar

+ Do you sell gift cards?

Yes we do! You can securely purchase digital gift cards online that may be emailed or printed.

They will be stored in the Gift Card portion of the associated email profile of whom it is being gifted to. Just simply make sure you use the correct email if they already have a profile created within the Vagaro system.

The Gift Card Tab is located at the top of the page if you are on a laptop and under the (...) on the right hand side of the screen if you are on a mobile device.

+ Are Sassy Face treatments for all genders?

Every service, with the exception of bikini and braziians, are suited for everyone.

+ Are your treatment rooms private?

Yes! Each treatment room has a locking door and full privacy available.

+ What are your terms of service and retail purchase policies?

DISCLAIMER
You acknowledge with every purchase that you assume full responsibility for deciding if you are a good candidate for the use of any product or device sold here. No information on this website should be considered medical advice. If you have a medical condition, or think you may have one, please consult your healthcare provider before making a skincare product or skincare device purchase. The content of this website, such as graphics, images, text, and all other materials, is provided for reference, educational, and informational purposes only. The content is not meant to be complete or exhaustive or to be applicable to any specific individual’s medical condition. Information here is not intended to be used to make a diagnosis or to replace or overrule a qualified healthcare provider’s judgment.

REFUND | RETURNS | EXCHANGES
No refund is offered on the sale of skincare products. If unsatisfied with your choice: Products may only be brought back within 14 days & exchanged for equal value in product or a credit towards product. In the case of a defective state, i.e., broken, leaked, or not dispensing properly, proof of said defect in picture, video MUST be presented via email (Summer@sassyfacekc.com) or in person to Sassy Face KC within 24 hours of receipt and before any partial refund or exchange is negotiated. Seller will process refunds or exchanges or evaluate any said defective state within 48 hours upon receipt of returned product, and refund (less shipping or other fees) will be processed to the same exact form of payment Buyer used to make the purchase.

GUARANTEE
Seller does not guarantee results on skincare products, services or devices. All statements on this website are for general knowledge of product specifications, use, contradictions (if any), and ingredients to the best of our knowledge, and in no way should be considered as a guarantee or medical advice. You assume full responsibility for using the information on this site, and you understand and agree that Sassy Face KC and its affiliates, including any employees or contractors, are not responsible, or liable, for any claim, loss, or damage resulting from its use by you or any user. The testimonials on this website are genuine but they are individual users’ experience and in no way indicates a guarantee of the same result for anyone else. Due to the numerous factors involved in skincare such as diet, exercise, hydration or lack thereof, in conjunction with medications, products currently being used, and potential for improper use of any product or device, we simply cannot – and do not – guarantee your results.

For assistance phone 913-940-8717 Monday – Friday 9:00 AM – 4:30 PM Central Time.

Our business is closed for all major US holidays.

Send emails to; Summer@SassyFaceKC.com. Emails will be responded to within 48 business hours.